Streamlining Operations with Hauler Hero
"With 35 years in the trash hauling business, switching to Hauler Hero made routing significantly easier. We're dealing with fewer complaints and getting paid faster."
Kirk Goode, President & Owner - US Refuse
About US Refuse
U.S. Refuse is a local family-owned and operated company providing waste management solutions for residential and business customers in Charles, St Mary’s and Prince George’s counties. Born and raised right here in the DMV, they are proud of their hometown roots and committed to helping those they serve enjoy greener and healthier communities.
Company Services
Dumpster Rental, Residential Trash Pick Up , Roll Off Service Dumpster Rental Commercial
Challenges
Fragmented systems, complex routing, poor cell service
Solutions Provided
Route Management, Billing,
Results
Cost savings, enhanced customer experience, increased productivity
Overview
Prior to integrating Hauler Hero into their operations, Greenleaf faced a significant challenge with fragmented systems. They juggled three separate platforms for routing, rolloff management, and residential/commercial services. This disjointed approach led to inefficiencies, especially as their operations expanded.
Details of the Challenge
- The difficulties were evident, particularly with routing. Greenleaf's routes were becoming increasingly complex, with some days featuring up to a thousand stops.
- Their office team had to access multiple softwares to see outstanding balances on the same customer.
- Their existing systems struggled to handle the scale, causing lag and disruptions, especially in areas with poor cell service.
Impact on Business
- The operational challenges were impacting various facets of Greenleaf's business.
- Lagging systems led to delays in service, hindering their ability to provide real-time updates to customers. This lack of visibility affected customer satisfaction and internal operations alike.
Hauler Hero to the rescue
Enter Hauler Hero—a comprehensive solution that promised to consolidate Greenleaf's disparate systems into one cohesive platform. Hauler Hero offered streamlined routing, robust customer management across all business lines, and a user-friendly interface.
Decision Process
The decision to embrace Hauler Hero was solidified when the CEO, Mark, personally flew out to Greenleaf's headquarters to present the solution. This gesture of commitment instilled confidence in Greenleaf's leadership, demonstrating Hauler Hero's dedication to serving their needs.
The Implementation Process
Implementation was seamless, thanks to the hands-on support provided by the Hauler Hero team. From in-person training to data migration, Greenleaf received comprehensive assistance every step of the way.
The transition to Hauler Hero marked a significant milestone in Greenleaf's journey towards operational excellence.
Immediate Wins
Almost immediately, Greenleaf began to experience the benefits of Hauler Hero. The user-friendly tablet app empowered drivers with real-time updates and seamless navigation, even in areas with poor cell service.
This newfound efficiency translated into improved service delivery and enhanced customer satisfaction.
Results and Benefits
Following the integration of Hauler Hero, Greenleaf witnessed a remarkable transformation in their operations. They achieved tangible benefits such as:
- Cost Savings: Greenleaf estimates a conservative 5% to 10% reduction in operating costs, attributed to improved efficiency and streamlined processes.
- Enhanced Customer Experience: With real-time updates and improved communication, Greenleaf's customers enjoyed a higher level of service, leading to greater satisfaction and retention.
- Increased Productivity: The intuitive interface of Hauler Hero empowered Greenleaf's team to work more collaboratively, resulting in increased productivity and smoother operations.
“Before, we had three or four operating systems that not everybody was trained on. Now we have one system that has all the routing and billing for all our customers.”
Matthew Simpson
Chief Operating Officer, Greenleaf Reciclyng
Why Hauler Hero?
Our software streamlines dispatching, delivery, communication, and back-office processes, giving you the control, visibility, and efficiency to keep haulers running on time and on budget.
With Hauler Hero, you can also expect significant benefits:
19%
Faster Cash
Collection
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15%
Lower
Customer Churn
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14%
Fewer
Customer Calls
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14 hr/s
Saved Per
Office Employee
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What are customers saying?
“Instead of having three or four operating systems that not everybody was trained on.
Now they have one system.”
Greenleaf Recycling Matthew Simpson
“Haulers finally have access to a product that is intuitive and won’t require paging through voluminous user manuals to learn”
Sunrise Sanitation Services Nathan Walter
“Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?”
Trinity Disposal Nicole Tracey
“Our workflow was a jigsaw of different applications for invoicing, scheduling, and routing. Now everything is streamlined in one solution.”
J. P. Waste Management Jenna Parent