A Seamless Transition to Hauler Hero
"We didn’t realize how bad our old system was until we experienced the seamless functionality of Hauler Hero. It’s been a game-changer for our operations, saving us time and reducing stress across the board."
Carrie Josephson, Office Manager, Olson Sanitation
About Olson Sanitation
Olson Sanitation, based in Somerset, Wisconsin, is a residential curbside collection company serving approximately 7,000 customers. Carrie Josephson, the office manager, oversees the daily operations and ensures smooth coordination between the office and the field.
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Company Services
Residential and commercial trash & recycling curbside pick up
Challenges
Unreliable driver tablets, billing issues, system downtime
Solutions Provided
Reliable driver tablets, efficient billing system, high system uptime
Results
Improved route efficiency, faster and more reliable billing, reduced operational stress
Overview
Before adopting Hauler Hero, Olson Sanitation used a different system that, although functional, had significant issues. These included unreliable driver tablets, billing problems, and frequent system downtime, which often led to operational disruptions.
Details of the Challenge
- The previous system had several shortcomings. The driver tablets often malfunctioned, leading to route inefficiencies and morning scrambles to distribute route sheets.
- Billing issues caused delays and frustration, with the system crashing frequently during invoicing processes.
- Despite these issues, the system worked "well enough," masking the extent of the problems until the switch became necessary.
Impact on Business
- Operational inefficiencies and billing problems affected daily workflows, leading to time wastage and increased frustration among staff and drivers.
- The system's unreliability also meant Olson Sanitation had to scramble to manage routes and customer communications effectively.
Hauler Hero to the rescue
Hauler Hero emerged as the perfect solution for Olson Sanitation when their previous system announced its shutdown. Initially hesitant due to the urgency of the switch and the fresh memory of a challenging previous transition, Olson Sanitation was pleasantly surprised by Hauler Hero’s capabilities and support.
Decision Process
Faced with an urgent deadline, Carrie vetted numerous companies, ultimately selecting Hauler Hero for its promise of reliability and efficiency. The decision was bolstered by Hauler Hero’s commitment to addressing the unique needs of haulers, demonstrated during the thorough vetting and multiple demos.
The Implementation Process
The transition to Hauler Hero was impressively smooth. Despite Carrie’s initial nervousness, Hauler Hero’s implementation team ensured a seamless switch, managing to alleviate concerns and deliver a flawless onboarding experience even amidst tight deadlines.
Immediate Wins
Right from the outset, Hauler Hero proved its worth. The reliability of the driver tablets improved route efficiency, and the billing process became markedly easier and more reliable.
The office team immediately appreciated the intuitive interface and the reduction in operational hiccups.
Results and Benefits
- With Hauler Hero, Olson Sanitation has experienced a significant reduction in operational inefficiencies.
- The driver tablets work consistently, eliminating morning scrambles.
- Billing processes are now smooth and fast, freeing up valuable time.
- The system's uptime has been exceptional, providing peace of mind and stability.
“The upgrades they said they were going to make have happened. I really feel that they understand haulers and our needs and also things we don't even know yet that we need.”
Carrie Josephson
Office Manager, Olson Sanitation
Why Hauler Hero?
Our software streamlines dispatching, delivery, communication, and back-office processes, giving you the control, visibility, and efficiency to keep haulers running on time and on budget.
With Hauler Hero, you can also expect significant benefits:
19%
Faster Cash
Collection
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15%
Lower
Customer Churn
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14%
Fewer
Customer Calls
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14 hr/s
Saved Per
Office Employee
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What are customers saying?
“Instead of having three or four operating systems that not everybody was trained on.
Now they have one system.”
Greenleaf Recycling Matthew Simpson
“Haulers finally have access to a product that is intuitive and won’t require paging through voluminous user manuals to learn”
Sunrise Sanitation Services Nathan Walter
“Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?”
Trinity Disposal Nicole Tracey
“Our workflow was a jigsaw of different applications for invoicing, scheduling, and routing. Now everything is streamlined in one solution.”
J. P. Waste Management Jenna Parent