Transforming Waste Management Operations with Hauler Hero
"Hauler Hero came along exactly when we needed them the most. They have been nothing but good for us, providing exceptional customer service and transforming our operations. We've saved time, money, and significantly improved our customer satisfaction. We look forward to a long partnership with Hauler Hero."
Jessica Smith, Office Manager - Grogan Disposal
About Grogan Disposal
Grogan Disposal Company, based in Cumming, Georgia, has been a trusted name in the waste industry since 2011. Led by Jessica Smith, who has 25 years of experience in the field, Grogan Disposal provides front-load and roll-off dumpster services for both commercial and residential customers across several counties in North Georgia. The company prides itself on its family-oriented culture, with 20 full-time drivers and a dedicated office staff of four, including the owners who are actively involved in daily operations.
Company Services
Roll-Off and Front-Load services for Commercial and Residential
Challenges
Outdated software, manual routing, billing inefficiencies, high operational costs
Solutions Provided
Outdated software, manual routing, billing inefficiencies, high operational costs
Results
30% reduction in monthly fees, improved operational efficiency, enhanced customer satisfaction, streamlined cash flow
Overview
Before engaging with Hauler Hero, Grogan Disposal used an outdated, server-based software system that struggled to keep up with the company’s growth and the modern demands of the industry. The lack of optimization for routing, billing, and customer service created significant inefficiencies, leading to increased workload and operational stress.
Details of the Challenge
- Grogan Disposal's old software was antiquated, requiring manual routing without optimization and causing frequent errors in billing.
- The system's limitations made it difficult to handle the increasing volume of customer requests for online payments and portals.
- This led to a time-consuming process for managing routes, dispatch, customer service, and accounts receivable, significantly impacting Jessica Smith’s ability to efficiently run the office and support the drivers.
Impact on Business
- The inefficiencies of the old software resulted in operational delays, increased costs, and significant manual labor.
- The company's ability to grow and adapt to customer needs was hampered, leading to potential revenue loss and decreased customer satisfaction.
Hauler Hero to the rescue
Hauler Hero, a cloud-based waste management software platform, offered the ideal solution for Grogan Disposal. Designed to streamline operations, Hauler Hero provides advanced routing, billing, and customer service capabilities, all accessible through an intuitive, cloud-based interface.
Decision Process
Jessica Smith was immediately impressed by the exceptional customer service and the positive, supportive attitude of the Hauler Hero team. After a few detailed calls and a software demo, the decision to switch to Hauler Hero was solidified by the platform’s user-friendly interface and the promise of improved operational efficiency.
The Implementation Process
The transition to Hauler Hero began with a thorough demo and support from the Hauler Hero team, who provided continuous assistance to ensure a smooth implementation.
Despite initial challenges, such as adapting to new tablets for drivers, the process was well-supported, with Hauler Hero’s team offering guidance and resolving issues promptly.
Immediate Wins
From the first month of using Hauler Hero, Grogan Disposal experienced immediate improvements in their billing process.
The ability to send invoices via email and provide an online portal for customers to manage their accounts significantly reduced manual labor and errors, streamlining cash flow and enhancing customer satisfaction.
Results and Benefits
- With Hauler Hero, Grogan Disposal saw a 30% reduction in monthly fees related to office supplies and postage.
- The platform’s route manager and real-time updates minimized errors and improved communication between the office and drivers.
- The introduction of tablets allowed drivers to document service issues with photos and timestamps, providing better accountability and faster resolution of customer inquiries.
- The overall efficiency and ease of use of Hauler Hero have enabled Grogan Disposal to focus more on growth and customer service, leading to increased business and higher customer satisfaction.
“For people to be able to sign up and to access and manage their accounts themselves, that's a big help to me. It's a big help to them to see their service days, when a bill is due or if they've missed something.”
Jessica Smith
Office Manager, Grogan Disposal
Why Hauler Hero?
Our software streamlines dispatching, delivery, communication, and back-office processes, giving you the control, visibility, and efficiency to keep haulers running on time and on budget.
With Hauler Hero, you can also expect significant benefits:
19%
Faster Cash
Collection
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15%
Lower
Customer Churn
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14%
Fewer
Customer Calls
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14 hr/s
Saved Per
Office Employee
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What are customers saying?
“Instead of having three or four operating systems that not everybody was trained on.
Now they have one system.”
Greenleaf Recycling Matthew Simpson
“Haulers finally have access to a product that is intuitive and won’t require paging through voluminous user manuals to learn”
Sunrise Sanitation Services Nathan Walter
“Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?”
Trinity Disposal Nicole Tracey
“Our workflow was a jigsaw of different applications for invoicing, scheduling, and routing. Now everything is streamlined in one solution.”
J. P. Waste Management Jenna Parent