Streamlining Operations with Hauler Hero
"Hauler Hero has been a game-changer for us. The consolidation of our systems and the seamless integration of routing and customer management have significantly enhanced our operations. We're excited to continue our journey with Hauler Hero."
Matthew Simpson, Chief Operating Officer - Greenleaf Recycling
About Greenleaf Recycling
Greenleaf Recycling began humbly with just one truck and one dumpster. Over the years, their commitment to innovation, technology, and hard work propelled them to remarkable growth. Today, they boast a fleet of 45 trucks, employ 65 individuals, and manage 2700 dumpsters across two states, New York and Pennsylvania. Their services span waste management, recycling organics, and processing both ferrous and non-ferrous metals.
Company Services
Dumpster Rental, Residential Cleaning , Roll Off Service Dumpster Rental Commercial
Challenges
Fragmented systems, complex routing, poor cell service
Solutions Provided
Consolidated platform, streamlined routing, user-friendly interface
Results
Cost savings, enhanced customer experience, increased productivity
Overview
Prior to integrating Hauler Hero into their operations, Greenleaf faced a significant challenge with fragmented systems. They juggled three separate platforms for routing, rolloff management, and residential/commercial services. This disjointed approach led to inefficiencies, especially as their operations expanded.
Details of the Challenge
- The difficulties were evident, particularly with routing. Greenleaf's routes were becoming increasingly complex, with some days featuring up to a thousand stops.
- Their office team had to access multiple softwares to see outstanding balances on the same customer.
- Their existing systems struggled to handle the scale, causing lag and disruptions, especially in areas with poor cell service.
Impact on Business
- The operational challenges were impacting various facets of Greenleaf's business.
- Lagging systems led to delays in service, hindering their ability to provide real-time updates to customers.
- This lack of visibility affected customer satisfaction and internal operations alike.
Hauler Hero to the rescue
Enter Hauler Hero—a comprehensive solution that promised to consolidate Greenleaf's disparate systems into one cohesive platform. Hauler Hero offered streamlined routing, robust customer management across all business lines, and a user-friendly interface.
Decision Process
The decision to embrace Hauler Hero was solidified when the CEO, Mark, personally flew out to Greenleaf's headquarters to present the solution. This gesture of commitment instilled confidence in Greenleaf's leadership, demonstrating Hauler Hero's dedication to serving their needs.
The Implementation Process
Implementation was seamless, thanks to the hands-on support provided by the Hauler Hero team. From in-person training to data migration, Greenleaf received comprehensive assistance every step of the way.
The transition to Hauler Hero marked a significant milestone in Greenleaf's journey towards operational excellence.
Immediate Wins
Almost immediately, Greenleaf began to experience the benefits of Hauler Hero. The user-friendly tablet app empowered drivers with real-time updates and seamless navigation, even in areas with poor cell service.
This newfound efficiency translated into improved service delivery and enhanced customer satisfaction.
Results and Benefits
Following the integration of Hauler Hero, Greenleaf witnessed a remarkable transformation in their operations. They achieved tangible benefits such as:
- Cost Savings: Greenleaf estimates a conservative 5% to 10% reduction in operating costs, attributed to improved efficiency and streamlined processes.
- Enhanced Customer Experience: With real-time updates and improved communication, Greenleaf's customers enjoyed a higher level of service, leading to greater satisfaction and retention.
- Increased Productivity: The intuitive interface of Hauler Hero empowered Greenleaf's team to work more collaboratively, resulting in increased productivity and smoother operations.
“Before, we had three or four operating systems that not everybody was trained on. Now we have one system that has all the routing and billing for all our customers.”
Matthew Simpson
Chief Operating Officer, Greenleaf Reciclyng
Why Hauler Hero?
Our software streamlines dispatching, delivery, communication, and back-office processes, giving you the control, visibility, and efficiency to keep haulers running on time and on budget.
With Hauler Hero, you can also expect significant benefits:
19%
Faster Cash
Collection
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15%
Lower
Customer Churn
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14%
Fewer
Customer Calls
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14 hr/s
Saved Per
Office Employee
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What are customers saying?
“Instead of having three or four operating systems that not everybody was trained on.
Now they have one system.”
Greenleaf Recycling Matthew Simpson
“Haulers finally have access to a product that is intuitive and won’t require paging through voluminous user manuals to learn”
Sunrise Sanitation Services Nathan Walter
“Everything is all in one location...The way I was doing it before was so time consuming. This is like, whoa, I have more time. So now I can do what?”
Trinity Disposal Nicole Tracey
“Our workflow was a jigsaw of different applications for invoicing, scheduling, and routing. Now everything is streamlined in one solution.”
J. P. Waste Management Jenna Parent