Software for residential haulers

When you’re servicing 1,000+ stops, you can't afford to rely on waste management software not built for the job. Hauler Hero has the tools to make residential hauling easier.

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Communities rely on you, you rely on Hauler Hero

 

navigator
Make every route easier

Give drivers a bird's-eye view of their route and a UI that auto-completes not-outs and eliminates distracting screen taps.

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Avoid costly go-backs

Ensure that drivers always have updated route exceptions so suspended accounts are skipped and new ones get picked.

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Let customers self-serve

Reduce customer calls with a modern customer portal where homeowners can make easy pickup requests online.

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19%

Faster Cash
Collection

Faster Cash Colection

 

15%

Lower 
Customer Churn

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14%

Fewer 
Customer Calls

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14 hr/s

Saved Per 
Office Employee

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Retain more drivers with industry-leading tech

Hauler Hero Road is easy-to-learn, helps drivers stay safe, and provides a best-in-class experience for the hard-working professionals behind the wheel.

Call out hazards - Hauler Hero customer profiles alert haulers to every low utility line and blind alley with custom tags for each property.

Keep drivers hands-free - The tablet app automatically detects stops and makes marking not-outs and exceptions simple.

Bulk move stops between routes and days

Whether you’re finishing a route from the previous day or re-sequencing stops for better route optimization, Hauler Hero’s route manager gives you the right tools for the job.

Change sequence & recurrence - Routes can become unwieldy without consistent attention. Reorder stops or change service days on the fly and keep moving.

Temporary & Permanent - Make one-off or permanent route changes from the same easy-to-use interface.

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HEAR FROM OUR CUSTOMERS

“The pins in the software put my driver exactly where he needs to be. He can check off each location, and I can help customers with questions about why they were skipped or when he's coming”

Wendy Wallace

Co-Owner, Wallace Refuse

Built to impact your entire business

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Customer manager

Accurately price services, elevate your customer experience, and do it all with fewer clicks and late nights at the office.

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Customer portal

Give customers the control and transparency they expect with online access to payments, service history, and more.

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Business reporting

Track pulls pers day, yards per hour, and other key metrics to inform data-driven decisions that grow your business.

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Follow ups

Capture and auto-generate requests, complaints, exceptions, and other details in one place for triage and teamwork.

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Mobile app

Receive exception notifications, keep drivers in sync with route changes, and capture critical data at every stop.

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Billing

Streamline your invoicing with powerful billing tools that automate the process and get your business paid faster.

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Frequently Asked Questions

Here are some quick answers about getting Hauler Hero set up at your waste and recycling business.

Is Hauler Hero right for my business?
 
Is Hauler Hero right for my business?

Every business is unique and all waste is local. We’d love to learn how you operate, provide a tailored demonstration, and enable you to choose the right platform that can help you reach the next level of efficiency and growth.

What is the implementation process?
 
What is the implementation process?

An implementation manager will work with you on data migration, account configuration, and employee training. In select circumstances, our implementation manager will come on-site during the account configuration process and/or just before and after you go live.

Can you migrate my data?
 
Can you migrate the data?

Hauler Hero will work with you to obtain a copy of your data in a readable format, and our data engineers will then work to map your data into the appropriate fields in your Hauler Hero account.

Do you integrate with the other systems I am using?
 
Do you integrate with other systems you are using?

We do. The Hauler Hero platform leverages APIs to communicate across modules and between secure databases. These APIs can be exposed to integrate with any system that can pass data through a web-based interface.

 
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